Exchange and Return Policy

 

• All products are non-refundable, we only accept exchange within 14 days  (Hong Kong orders)  upon arrival if you receive the wrong order or damaged item(s). Otherwise, you are not eligible / will be charged for the additional shipping fee.

• Returned and exchanged items must be brand new, unworn, and in original condition and packaging. We will not process any exchange for used/worn items/items not in original condition and packaging. ​

• Please drop us a return and exchange request below.

• LISSOME is not responsible for any duties, taxes, and any items lost during the return shipping.

• LISSOME reserves all right to decline your returns & exchange request.

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WHAT SHOULD I DO IF I RECEIVE WRONG ORDER OR DAMAGED ITEM(S)?

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Please return the wrong order or damaged item(s) within 14 days   (Hong Kong orders)  upon receiving the item(s), shipping costs for the returned item will be borne by us.

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CAN I EXCHANGE TO ANOTHER PRODUCT?

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Unfortunately, LISSOME only accepts the exchange of wrong order & damaged product. 

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HOW DO I PLACE AN EXCHANGE OR RETURN REQUEST?

1. Please fill in the form below

2. We would send you a returns form

3. You should print out & mail it to us with the item/s you wish to return/exchange.

4. Once your return/exchange product has been received & processed, you will be notified via email.

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